Responsible Gaming

Gaming Should Be Entertainment

At theglades.my, we believe that online gaming should be enjoyed as a form of entertainment only. Gaming is not a way to earn money or solve financial problems. Always play with money you can afford to lose, and never view gaming as an investment or income source.

Age Verification

In Malaysia, you must be at least 18 years old or the legal age of majority in your jurisdiction to participate in gaming activities on this site. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not attempt to register or participate.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a problem with gambling:

• Chasing losses by spending more money to recover what you've lost
• Gambling with money intended for essential expenses (rent, bills, food)
• Hiding your gaming activity from family, friends, or partners
• Spending more time and money on gaming than you intended
• Experiencing mood swings or anxiety related to gaming
• Feeling unable to stop or control your gaming habits
• Borrowing money to fund gaming activities
• Neglecting work, school, or personal relationships due to gaming
• Gaming to escape problems or negative emotions
• Unsuccessful attempts to cut back or quit gaming

If you recognize any of these signs in yourself, please seek help immediately.

Self-Help Tools & Protective Measures

We provide the following tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a given period
• Reality Checks: Receive periodic reminders during gaming sessions about how long you have been playing and how much you have spent
• Session Time Limits: Set automatic session duration limits to encourage regular breaks
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gaming

To access these tools, contact our customer support team or adjust your account settings in your user dashboard.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, the following organizations offer free, confidential support:

Malaysia

• Ministry of Health Malaysia – Mental Health Services: For mental health and gambling-related concerns in Malaysia
• Malaysian Mental Health Association: Provides counseling and support services for gambling issues

International Resources

• GamCare (United Kingdom): www.gamcare.org.uk – Free counseling and support
• GamStop (United Kingdom): www.gamstop.co.uk – National self-exclusion scheme
• Gambling Help Online (Australia): www.gamblinghelponline.org.au – Counseling and support
• Responsible Gambling Council (Canada): www.responsiblegambling.org – Resources and information
• National Council on Problem Gambling (United States): www.ncpgambling.org – Helpline and resources
• Bundeszentrale für gesundheitliche Aufklärung (Germany): Resources and support for problem gambling

These organizations offer confidential support, whether you are experiencing gambling problems yourself or are concerned about someone else.

If You Need Help

If you believe you have a problem with gambling, it is important to seek help as soon as possible. Problem gambling can have serious consequences for your financial, mental, and physical health, as well as your relationships. Reaching out for support is a sign of strength, not weakness.

Contact any of the organizations listed above, speak with a healthcare professional, or confide in someone you trust. Recovery is possible, and help is available 24/7.

Remember: You are not alone, and there is no shame in asking for help.